FREQUENTLY ASKED QUESTIONS (FAQs)

-> What is a Matterport Virtual Tour?

A Matterport virtual tour is an interactive 3D walkthrough that allows visitors to explore a property, venue, office or commercial space from any device. Using advanced 3D scanning technology, Infinity 3D Tours create a highly accurate digital twin of your space that can be viewed online 24/7. Matterport virtual tours help businesses improve customer engagement, increase enquiries and showcase their properties in a more immersive way than traditional photography alone.

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-> How long does it take from my enquiry until I receive my quotation?

We aim to provide a quotation for your Matterport virtual tour, 3D virtual tour or digital twin within 2-3 working days.

To ensure we can provide the most accurate and competitive quote, please include as much information as possible, including:

• Property address or location

• Type of property or venue

• Approximate floor area (sq ft or sq m)

• Number of floors to be scanned

• Indoor and/or outdoor areas required

• Your preferred package or features

• Required delivery timeframe

• Any floor plans, photos or site information available

Providing these details helps us accurately assess the scope of your project and recommend the most suitable virtual tour solution for your property, venue or commercial space.

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-> How much does a virtual tour cost?

The cost of a Matterport virtual tour depends on the size, complexity and requirements of the space being scanned. At Infinity 3D Tours, we offer a range of affordable virtual tour packages suitable for commercial properties, event venues, offices, hospitality businesses and educational facilities. Visit our Plans & Pricing page or contact us for a personalised quotation.

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-> Can Virtual Tours improve my marketing? 

Yes. A professional 3D virtual tour can significantly enhance your digital marketing by increasing online engagement, improving customer confidence and encouraging visitors to spend more time exploring your space. Matterport virtual tours are ideal for property marketing, event venues, hospitality businesses, offices and commercial properties looking to stand out online.

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-> Can virtual tours be added to my website?

Yes. Your Matterport virtual tour can be easily embedded into your website and shared across social media, email campaigns and online listings. Adding an immersive 3D virtual tour to your website can help attract more visitors and provide a more interactive user experience.

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-> How do I upload my virtual tour to my website?

The Infinity team will send over all the information for you to upload your tour to your website. We will happily guide you through the process. 

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-> Can I have multiple floors within my tour?

Yes. Most Matterport virtual tours can be captured in just a few hours, depending on the size of the property. Once completed, the 3D scan is processed and transformed into an interactive digital twin, typically ready to share within a few working days. We aim to provide a fast turnaround while maintaining the highest quality standards..

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-> Can you scan outside areas?

The technology works on infrared light, so when the sun is shining brightly the capture does not work. If you would like outdoor scans, the tour will need to done at low light (cloudy day, sunrise or sunset). Alternatively we can take 360 degree panoramic shots. They can be added to the tour as still images, but wont be part of the tour itself.

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-> How do you send over my virtual tour?

We will send over a link for your tour, which you can then share where ever you would like. If you are adding to your website we will send over the information that your website platform will require.

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-> Can my customers view my tour in Virtual Reality?

Yes, this fantastic feature allows anyone with the link to your tour to view virtually.

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-> Can I view my virtual tour on my iPad or mobile device?

Yes. Our Matterport virtual tours are fully compatible with iPads, tablets, smartphones, laptops and desktop computers, allowing users to explore your property from virtually anywhere, without needing specialist software, making it easier to engage customers and showcase your property online.

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The tours are cloud-based and run directly through a web browser with no special software required. Visitors can enjoy a smooth interactive 3D virtual tour experience, complete with navigation controls, floor plans, Mattertags and immersive walkthroughs across all supported devices.

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​-> How long does it take to scan my property?

The time it takes to scan the property largely depends on the size of the space. The larger the space or intricacy of layout will determine how long it takes to capture. On average, a regular sized house takes 1-2 hours. Medium sized venues such as offices and leisure centres take 3-4 hours and large venues 5+ hours.

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-> How long does it take to create a virtual tour?

Most Matterport virtual tours can be captured in just a few hours, depending on the size of the property. Once completed, the 3D scan is processed and transformed into an interactive digital twin, typically ready to share within a few working days. We aim to provide a fast turnaround while maintaining the highest quality standards.

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-> Where are you based and what areas do you cover? 

Based in Baldock, Hertfordshire, Infinity 3D Tours provides Matterport virtual tours, digital twins and 3D property scanning services across Hertfordshire, Bedfordshire, Cambridgeshire, London and the surrounding areas. We work with businesses, commercial properties, venues, schools and hospitality providers throughout the region.

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-> Why choose Infinity 3D Tours? 

We're a local Hertfordshire-based business passionate about helping companies showcase their spaces in the best possible way. Using industry-leading Matterport technology, we create immersive 3D virtual tours, digital twins and high-quality photography that make it easy for customers to explore your property from anywhere. Friendly, professional and hassle-free, we help you attract more engagement, generate enquiries and stand out online.